What are the benefits to our clients? |
|
Good automation software should automate the processes that should be automated. Software should also not be implemented for software's sake. Our clients can benefit from substantial improvements in productivity by incorporating some or all of the following: |
|
.jpg
)
Single centralised admin system – A single database accessible from multiple locations enables the storage of client data, facilities, securities, valuations, introducers, notes and documents, with all you need to process an application with multiple facilities. Up to 80% of admin work can be automated, leaving your staff free to concentrate on customer service and generating new business.
Advanced rating engine - Integrates the back office, your own website, broker portal and third party sites like price comparison websites, so reducing the costs of running three or four separate systems. Internal staff can generate instant quotes and key fact illustrations. We can even produce online quotations that your clients could apply for online.
Paperless system – All documents, whether created by the system or scanned in, are stored centrally with no need for paper files, filing cabinets and photocopies. Emails, text messages and voice recordings are also stored. Any documents produced can be emailed out to clients or sent internally whenever you need to.
Standard documents, including emails, PDF attachments and text messages can be produced by the system from templates. These can be as simple or as complex as you need. Tailor made Excel reports and graphs can also be generated from the system saving even more time.
Automated work flow - For different types of loans, facilities or customer accounts. Events could also generate extra tasks automatically based on certain events, so that your staff never miss any tasks. When staff members are absent, someone else can take over and see these tasks easily and quickly. Departments, branches or staff members can be alerted via automatic chase up emails so that no application is ever forgotten. |
.jpg
)
Diary, task and workflow systems - Keep track of a client’s current progress on an application for a facility and follow their own work flow or business structure to increase productivity.
Improved accuracy:
Faster data entry and improved accuracy - Using panels and auto generation systems like postcode to address systems or bank details verification from sort code and account numbers. Documents and policy schedules can be generated directly from the customers existing details, avoiding the need to re-input data.
Quicker product rates to market:
Change your own rates instantly - New rating products can be added by you, which can take other companies months to implement. This enables you to quickly adapt to new or changing markets. You will be better able to keep your rates competitive and maximise your profits.
Complex rate tables - One of our modules allows you to create complex rate tables in Excel. Our system can then create a rating matrix from this spreadsheet into the system quickly, again leading to shorter product lead times and changes.
Environment, cost reductions and Savings:
Paperless office - Clients using Impact Banking no longer need paper files or document scanning systems as these are built into the system. Documents that get generated are merged with templates that end users do not have to change unless a client wants this. These documents can be sent via email with pdf attachments or to the printer. We can even put barcodes onto printed documents which are folded automatically into envelopes and printed with the correct postage. This saves our clients time and money in not having staff photocopy documents, negating the need for filing cabinets in which staff can misplace documents. Impact can also reduce printing and paper requirements as many documents can be sent electronically via the inbuilt email system.
Up to 80% reduction in policy administration requirements through innovation and automation. Clients can distinguish themselves from the competition by automating the jobs that should be automated, leaving time for additional development such as better customer service.
Up to 80% reduction in operating costs - For example, car factories have gone from taking 60 man days to build a car manually to less than 1 man day due to automation by mechanisation through innovation. This is what we are doing with our banking software. In today’s technological age, clients need to do this to increase profits, help the environment and because the competition are doing this. Otherwise they may eventually die.
Improved Compliance:
Compliance module - Allows you to track what each broker, and staff member is doing.
Compliance completion checklists – Ensure that an application progresses to the next stage only when all compliance checks have been completed.
Document and case history log - Everything sent out or received is stored on the system. Documents are date stamped, searchable, and can be marked to track amendments.
Audit log - Case history securely stored in the database.
Operational Benefits:
Extremely Stable - Our systems use c# asp.net and the latest versions of Microsoft SQL which together with our 20+ years real time experience we are able to make our systems the best available on the market today.
Knowledge - We understand insurance, so when a client asks us to add on LTV, or a mid term adjustment module, we understand. This saves our clients valuable time in not having to explain everything to non financial people. It also means that when this new module goes live, it works first time instead of several changes later.
Adaptable - Impact Insure can adapt to ever changing client needs.
Hosting Options - Can be hosted on-site, in a data centre or on our secure dedicated servers.
Integration - We are experts at all levels in software with a long history from mainframe systems, dos, windows, xml and web. Therefore we can integrate different systems to save our clients re-keying in the same information into many different systems.
Management Reporting - In our software the information in the database can be reported on by our clients. Our reporting is also fast and most reports take a few seconds even for large clients. This is because we understand the technology and the business of our clients. Most reports can be written in a matter of minutes, this again saves our clients time and money, therefore our clients do not have to wait months for a new report to be written.
Integration - We have been established for 12 years and prior to this some of our staff including the MD have worked on a magnitude of different technologies for other banks from Main frame systems, to dos, to windows 16 bit, 32 bit and web platforms. This means that we have vast expertise in extending the life of old systems and integrating these into new systems. Management Reporting – When you need to generate management reports, you can do so easily and quickly.
Our experience:
We are specialists in supplying the financial services market, so when a client asks us to add on LTV or a mid term adjustment, we understand. This saves you valuable time in not having to explain everything to non-experts. It also means that our products have been developed and proven over many years and have gained the trust of our customers. So when a new module goes live, it works first time.We have many years experience in the industry. Some of our staff members of more than 20 years worth of experience.